Privacy Policy – Milkwood Studios

Effective June 2025

Milkwood Studios (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with Australian privacy laws. This policy outlines how we collect, use, store, and disclose your personal information, in line with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name, date of birth, contact details (phone, email, address)

  • Health information, including medical history, treatment notes, referrals, and assessments

  • Medicare or private health insurance details

  • Emergency contact information

  • Payment and billing details

We only collect information that is necessary to provide you with the best physiotherapy, Pilates, and wellness services.

2. How We Collect Your Information

We collect personal information:

  • When you book an appointment or make an enquiry

  • When you complete our client intake or health history forms

  • During treatment sessions or consultations

  • From third parties such as referring health professionals or insurers (with your consent)

3. Why We Collect Your Information

We collect and use your information to:

  • Deliver personalised care and treatment

  • Communicate with you about appointments and services

  • Coordinate care with other healthcare providers (with your consent)

  • Process payments and health fund claims

  • Comply with legal and professional obligations

4. How We Store and Protect Your Information

Your privacy is important to us. We protect your data through:

  • Secure, password-protected electronic systems

  • Access controls to ensure only authorised staff handle your data

We retain your information as required by law and safely destroy or de-identify it when no longer needed

5. Disclosure of Your Information

We may share your personal information:

  • With health professionals involved in your care (with your consent)

  • With Medicare or your private health insurer, when required

  • With service providers that support our operations (e.g., practice software), under confidentiality agreements

  • When legally required (e.g., under court order or for public health reasons)

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw consent for specific uses

  • Make a privacy complaint

To make a request, please contact us using the details below. We may ask for ID to protect your information.

7. How to Make a Privacy Complaint

If you believe your privacy has been breached or are unhappy with how we’ve handled your information, please contact us first. If you are not satisfied with our response, you can contact the:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

 

8. Contact Us

Milkwood Studios

477 Greenhill Road

Tusmore SA 5065

www.milkwood.net.au

This policy may be updated from time to time. The most current version will always be available in our studio or on our website.